Frequently Asked Questions

A managed service provider handles your IT infrastructure and support on a proactive, ongoing basis. Instead of calling someone when things break, an MSP monitors your systems around the clock, patches vulnerabilities before they become problems, and provides strategic guidance so your technology supports your business goals. Think of it as having a full IT department without the overhead of hiring one in-house.

Our Premium Managed Services plan runs $200 to $250 per user per month, plus Microsoft Business Premium licensing at $23.10 per user per month. The exact price depends on user count and environment complexity. Everything is included: help desk, 24/7 monitoring, cybersecurity, compliance support, and strategic IT planning. Every engagement starts with a free assessment so we can give you an accurate quote based on your actual environment.

eTop Technology works with organizations that have 40 or more employees. At that size, IT complexity reaches a point where reactive break-fix support is no longer sustainable and you need proactive management, security monitoring, and strategic planning. If you have fewer than 40 employees, we may still be able to help depending on your needs.

Every ticket is triaged and dispatched based on urgency and business impact. Critical issues affecting multiple users or business operations get immediate attention. We use a rigorous priority system so urgent problems always get handled first, and we provide 24/7 monitoring for critical infrastructure.

Yes. While the majority of IT support can be handled remotely, some issues require hands-on attention. We provide onsite support throughout the Inland Empire within a roughly 40-mile radius of our Redlands headquarters. Onsite visits are included in our managed IT agreements at no additional charge.

HIPAA requires healthcare organizations and their business associates to protect patient health information (PHI) with specific technical, administrative, and physical safeguards. On the IT side, this means encryption at rest and in transit, access controls, audit logging, regular risk assessments, and documented policies. If your business handles PHI in any capacity, your IT environment must meet these standards or you face significant fines and liability.

The FTC Safeguards Rule requires financial institutions, including auto dealers, CPAs, tax preparers, and other businesses that handle consumer financial data, to implement a comprehensive information security program. As of the 2023 updates, this includes encryption, multi-factor authentication, access controls, continuous monitoring, incident response plans, and regular risk assessments. Non-compliance can result in FTC enforcement actions and significant penalties.

If your business handles sensitive personal or financial data, the answer is almost certainly yes. A WISP documents your security policies, procedures, and controls. It is explicitly required by several regulations including the FTC Safeguards Rule and many state data privacy laws. Even if not legally required for your specific industry, having a WISP demonstrates due diligence and can protect you in the event of a breach or lawsuit. We help our clients develop and maintain their WISP as part of our compliance support.

CMMC (Cybersecurity Maturity Model Certification) is a Department of Defense framework that applies to any business in the defense supply chain. If you are a government contractor or subcontractor that handles Controlled Unclassified Information (CUI), you will need CMMC certification. The framework has multiple levels, and the certification process is becoming mandatory for contract eligibility. eTop helps businesses assess their current maturity level and implement the controls needed to achieve certification.